Privacy policy

LoomDecor – Privacy Policy

At LoomDecor, your privacy matters as much as the care and craftsmanship we bring to every piece of decor. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the practices described below.

🔐 Information We Collect

🧾 Personal Information

When you place an order or contact our support team, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via trusted payment gateways — LoomDecor does not store full card details)

🌐 Usage Data

Automatically collected when you browse our website:

  • Pages visited and time spent
  • Click behavior and navigation flow
  • Device type, browser type, and IP address

🍪 Cookies & Tracking

We use cookies to:

  • Enable essential website functionality
  • Personalize your shopping experience (such as saving your cart)
  • Analyze website performance and user behavior

👉 You can manage or disable cookies anytime through your browser settings.

💡 How We Use Your Data

We use your information to:

  • Process and fulfill your LoomDecor orders
  • Send order confirmations, updates, and delivery notifications
  • Improve our wall decor, tabletop pieces, website experience, and customer support
  • (With your consent) share updates about new arrivals, offers, and restocks

🔒 Data Security

  • Your data is stored securely using encrypted systems where applicable
  • Payments are processed via PCI-compliant gateways
  • We never sell your personal information
  • Data is shared only when necessary to fulfill orders or improve your experience

🤝 Sharing with Trusted Third Parties

We may share information only when required with:

  • Payment providers (such as Stripe, PayPal, etc.)
  • Shipping and logistics partners
  • Email service providers for order updates
  • Review platforms (only if you choose to participate)

All partners are expected to comply with strict data protection standards.

🧾 Your Rights

You remain in control of your personal data. You may:

  • Access or update your information
  • Request deletion of your data (subject to legal requirements)
  • Unsubscribe from promotional emails at any time
  • Manage cookie preferences through your browser

📨 Communication Storage

Messages or emails sent through our Contact Us page may be stored to:

  • Provide better customer support
  • Maintain service and order communication records

All communications remain confidential.

🛠️ Policy Updates

We may update this Privacy Policy to reflect:

  • Legal or regulatory requirements
  • Platform or technology changes
  • Improvements to our services

📌 The most recent version will always be available on our website.

💬 Contact Us

If you have any questions or concerns regarding privacy, please contact us through our Contact Us page.

At LoomDecor, we are committed to making your experience secure, transparent, and trustworthy — every step of the way.